ITIL & IT Service Management Courses

Foundation Training – v2 & v3

317 ITIL Version 2 Foundations and Planning Fundamentals 325 ITIL® Version 3 Service Management Foundation 331 ITIL® Polestar Simulator 336 ITIL® V3 Foundation Bridging Course in IT Service Management 337 ITIL® / ITSM Executive Briefing

Version 3 – Intermediate Offerings

350 Release, Control and Validation - Capability 351 Operational Support and Analysis - Capability 352 Service Offerings and Agreements - Capability 353 Planning, Protection and Optimization - Capability 354 Service Strategy - Lifecycle 355 Service Design - Lifecycle 356 Service Transition - Lifecycle 357 Service Operation - Lifecycle 358 Continual Service Improvement - Lifecycle

Version 3 – Expert & Workshop Offerings

359 Managing Across the Lifecycle 360 Building an Effective Service Catalog 361 Building an Effective CMDB

Business Analysis

Click here to see a complete list of ROI’s Business Analysis courses

Project Management

Click here to see a complete list of ROI’s Project Management courses

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce in the United Kingdom and other countries, and is registered in the U.S. Patent and Trademark Office.